Privacy Policy for App

Effective Date: 05/05/2025

Introduction

• WellnessMahotsav (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information that you share with us through the WellnessMahotsav mobile application (“App”). This Privacy Policy explains how we collect, use, store, and protect your information when you use the App.
• By using the App, you consent to the practices outlined in this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect includes:

• Personal Data: This includes your name, email address, phone number, and location.
• Health Data: We collect data related to your health and wellness, such as activity, steps, and location data, to provide personalized travel recommendations and wellness-related services.
• Device Information: We collect information about your device, such as operating system, device model, language preferences, and device identifiers.
• Usage Data: We collect data on how you use the app, including actions taken within the app, time spent, and features used.

Permissions We Require

The following permissions are required for the app to function properly:

• Device & App History:We use this to optimize your experience and gather information about your device's OS, hardware, and network.
• Camera: Used for uploading photos, scanning QR codes for UPI payments, and capturing videos for reviews.
• Identity: Allows us to access your account information, such as email IDs, to provide a personalized experience and facilitate logins via Facebook and Google.
• Location: We use location data to offer location-based deals and suggestions for nearby resorts.
• SMS: Used to autofill OTPs for seamless transactions.
• Phone: Used for calling resorts, airlines, and customer support.
• Contacts: Used for social sharing features, such as inviting friends or recommending resorts.
• Photo/Media/Files: Allows the app to save map data and media on your device for offline access.
• Wi-Fi Connection Information:Helps optimize the app's functionality by detecting Wi-Fi connections.
• Device ID & Call Information: Helps uniquely identify your device for a better experience and prevents fraud.
• Video/Audio: Used to upload videos and submit video reviews, ensuring clear audio quality.
• Phone Number: Used for login and fraud prevention.

How We Use Your Data

We use your data for the following purposes:

• To provide personalized recommendations: We use health and location data to suggest experiences tailored to your preferences.
• To improve the app experience: Device and usage data help us optimize performance and introduce new features.
• To facilitate transactions: We use SMS and phone data to ensure smooth transactions and communication.
• For marketing and promotions: We may send offers and recommendations based on your preferences and usage.

Data Sharing

We do not share your personal data with third parties unless necessary to provide our services, comply with legal obligations, or protect our rights. Some data may be shared with trusted service providers, including:

• Third-party service providers: These may include payment processors, cloud storage providers, and analytics services that help us improve our app.
• Legal compliance: We may share your data to comply with legal requirements, such as subpoenas or court orders.

Security of Your Data

We take reasonable measures to protect your data from unauthorized access, alteration, or destruction. All sensitive data is encrypted, and we use secure servers to store and transmit your information.

User Rights

You have the right to:

• Access your data: You can request access to the personal data we hold about you.
• Delete your data: You can request to delete your account and associated data.
• Opt-out of marketing communications: You can unsubscribe from promotional messages at any time.

To exercise these rights, please contact us at info@wellnessmahotsav.com.

Health Data Collection and Use

If you choose to use the wellness features in the app, we collect sensitive health data, including but not limited to:

• Activity Data: Steps, calorie burn, mood, water intake, and other fitness data.
• Health Tracking: Sleep data, BMI, period tracking (if user selects female), and other wellness data.
• Medical Reports: Users may upload medical reports for reference during consultations or to track their health over time.

This data is securely stored and used only for personal wellness purposes and to enhance your experience with personalized health features. You may choose to opt out of data collection by disabling specific features in the app settings at any time.

User Rights for Health Data — You have the right to:

• Access your health data: You can request to view the health data we have collected about you at any time.
• Correct your health data: If you believe any health data is inaccurate, you can request corrections to that data.
• Delete your health data: You can delete your health-related data from the app, either by disabling features or by requesting complete deletion through app settings.

Opt-out of health data collection: You can opt out of the collection of health-related data at any time through the app settings.

Health and Wellness Disclaimer

The WellnessMahotsav app is designed to support general wellness and informational purposes only. The content provided by the app, including health tracking, wellness data, educational videos, and consultations, is not medical advice and should not be considered a substitute for professional medical consultation, diagnosis, or treatment.

• Video Consultations: While video consultations with healthcare professionals are available through the app, these consultations are informational in nature and should not replace in-person medical visits.
• Health Tracking and Reports: The app provides wellness tracking tools (e.g., activity, calories, sleep) and allows users to upload medical reports, but these should not be used for diagnosing or treating medical conditions. Always seek the advice of a qualified healthcare provider for any health concerns.

Emergency Medical Disclaimer

If you are experiencing a medical emergency, immediately contact emergency services or go to the nearest hospital. The WellnessMahotsav app is not designed to handle emergency situations and should not be used as a substitute for immediate professional healthcare or emergency medical treatment.

Security of Your Health Data

We take extra precautions to protect your sensitive health data. All health-related information is encrypted both in transit and at rest to ensure it is stored securely. Access to health data is restricted to ensure privacy, and it will only be shared with your explicit consent, such as during video consultations or with third-party healthcare professionals if you upload medical reports.

Children's Privacy

Our app is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected data from a child under 13, we will delete such data promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected in the updated Privacy Policy, and we will notify you of any significant changes. The updated policy will be posted on our website with a new effective date.

Contact Us

If you have any questions or concerns about how we collect, store, or use your health data, or if you would like to exercise your rights under this Privacy Policy, please contact us at:

WellnessMahotsav

Email: info@wellnessmahotsav.com

Phone: +919913653000 / +919913654000

Website: https://www.wellnessmahotsav.com